The purpose of Nonviolent Communication® as articulated by its founder, Marshall Rosenberg, is to create an honest, empathic connection with the intention of meeting everyone’s needs.
We do this primarily by maintaining an attitude of respect and compassion and also by using a communication model that includes the following:
· Self-engagement, to be compassionately aware of what I feel and value.
· Honestly Expressing how I am and what I want without using blame, criticism or demands.
· Empathically Receiving how another feels, and what he/she values and wants without hearing blame, criticism or demands.
Whether expressing or receiving, Nonviolent Communication® focuses attention on four pieces of information:
Observations- Objectively describing what is going on without using evaluation, moralistic judgment, interpretation or diagnosis.
Feelings- Saying how I feel, not think, about what I have observed without assigning blame.
Needs- The universal values that are the source of feelings and the motivation for what we say and do, distinguishing them from specific strategies we might engage to satisfy our needs.
Requests- Concrete, doable actions that can meet needs without making demands.